Consumer Customer Service


We can’t wait to help you and/or answer your questions. We’re standing by Mon-Fri, 9-5 PST to make sure you get the customer service you want. Thank you for choosing Beaming White!


salon spa owner with teeth whitening machine

Need to Get In Touch?

Fill out this form!

If you can’t find an answer to your question below, just fill out this form. We will respond to you within 3 business days.

Help Us Help You Faster!

ONLINE ORDERS: Be sure to include your order number.

TRADE SHOW OFFERS: Tell us the name, city, and year of the trade show you attended.

COUPON CODES: Tell us where you got the coupon and what it was for.



9AM–5PM Pacific Time


Beaming White, LLC
Attn: Consumer Customer Service
1205 NE 95th St Ste A
Vancouver, WA 98665

Money Back Guarantee

If you buy a home teeth whitening product as a consumer for personal use directly from our Beaming White Shop and are not satisfied with the results, odds are that your teeth cannot be whitened by any means, but we’ll still give you a full refund of the purchase price, excluding shipping.

How does it work?

  • Simply contact us using the contact form (above) within 30 days of your purchase and request a refund.
  • We will issue you a Return Merchandise Authorization (RMA).
  • All you have to do is return the unused portion of the product and tell us about the condition of your teeth and how you used the product. This information helps us improve our products.
  • Thank you for being our valued customer!

Check Here First – FAQs

Thank you for choosing Beaming White! If you read through this section first, you might find the answer to your question faster than we can respond to the contact form.

When will I receive my order?

We process orders in 1 business day and orders within the continental US take 3-7 business days to arrive under normal circumstances. You will receive an email with tracking information when your product ships.

What if I have a problem with my order?

If you have a problem with your order, please use the contact form above to send us an email. Be sure to include your order number which you can find in your order confirmation email.

How do I redeem my FREE GEL COUPON?

You must have a coupon code to get your free gel each month. Here’s how:

  • Go to: this link
  • Click the blue “Add to Cart” button for the refill you want and then click the “View Cart” button.
  • Enter your code next to where it says “Apply Coupon Code” then click the “Apply Coupon Code” button.
  • Your total is now just the shipping and handling fee (unless you have other items in the cart.)
  • TRADE SHOWS: If you have a tradeshow code, please go to: this link

Are there any risks associated with home whitening?

Home whitening is very safe. The most serious risk is for the few people who have allergic reactions.

Less than 1% of our customers reported an allergic-type of reaction to our peroxide-based whitening gel. An allergic reaction can be painful and even cause blisters. This risk is included in the warnings on all our products with peroxide-based gel. If this happens to you, discontinue use immediately and, if desired, see your dentist or physician about methods to help the skin heal faster. We recommend applying pure vitamin e oil to the irritated parts of the mouth.

For more information:
Health & Safety
More FAQs

How long will my results last?

How long your results last depends on many factors that include your teeth, the type of treatment, the type of gel, and your habits.

Learn how to make your results last longer:
After-Care Instructions
The White Diet

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